Support & Tickets
Manage farmer support tickets, escalations, and multi-channel communications.
Today
23
Open Tickets
5
5
Escalated
2.4h
Avg. Resolution Time
+5%
91.2%
Resolution Rate
Tickets
| Ticket | Farmer | Channel | Priority | Status | Assigned | Updated |
|---|---|---|---|---|---|---|
Cannot access marketplace listings TKT-2891 · 2h ago | Sipho Mthembu Limpopo | USSD | high | open | Nomsa K. | 45min ago |
Payment not received for order ORD-5521 TKT-2890 · 3h ago | Amahle Zulu KZN | WhatsApp | urgent | escalated | Thabo M. | 1h ago |
Soil sensor offline for 48 hours TKT-2889 · 5h ago | Willem Botha Free State | App | medium | in-progress | Lerato S. | 2h ago |
KYC document upload failing TKT-2888 · 6h ago | Fatima van der Merwe W. Cape | Email | medium | open | Unassigned | 6h ago |
Loan application status inquiry TKT-2887 · 1d ago | Thabo Khumalo Mpumalanga | Phone | low | resolved | Nomsa K. | 8h ago |
Weather alert not received for region TKT-2886 · 1d ago | Lindiwe Ndlovu E. Cape | SMS | medium | resolved | Thabo M. | 12h ago |